PLEASE NOTE THERE MAY BE SMALL SHIPPING DELAYS DUE TO COVID 19. REFER TO THE FAQ PAGE FOR SHIPPING TIMES

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Refund and return policy

Returns
Our policy lasts 15 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back.

Refunds (if applicable)

For MOST items we offer a 15 day exchange policy. If you would like to exchange your product just email us and we will provide you with a return address. Please note, you are responsible for return costs.

We STRONGLY recommend looking at the sizing guidelines outlined in the product description before purchasing.  


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@minavoshop.com.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@minavoshop.com and send your item to: Minavoshop, Narimanov region. Ashiq Ali street 5/32 , AZ1014 Baku , Azerbaijan

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Minavoshop, Narimanov region. Ashiq Ali street 5/32 , AZ1014 Baku , Azerbaijan
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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